Terms and Conditions – Lucky Tiger Online Casino

Last Updated: 2025

1. Introduction and License

Lucky Tiger is an online casino and gaming platform operated under a license issued by the Government of Curaçao, which authorizes the provision of real-money online gambling services, including casino games, pokies, table games, live dealer games, and associated promotional services. These Terms and Conditions constitute a legally binding agreement between Lucky Tiger (hereinafter referred to as “the Company,” “the Platform,” or “we”) and any individual who accesses, registers, or uses the services provided through the Lucky Tiger website and associated digital platforms (hereinafter referred to as “the User,” “the Player,” or “you”).

By accessing the Lucky Tiger platform, creating an account, making a deposit, claiming a bonus, or participating in any game or promotional activity, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease use of the platform and refrain from registering an account.

The Company reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Continued use of the platform following the publication of any revised version shall constitute acceptance of the updated terms. It is the User’s responsibility to review these Terms and Conditions periodically to remain informed of any changes.

Lucky Tiger provides its services on a real-money gambling basis and operates in accordance with the standards and obligations set out by its licensing authority. All games offered on the platform are powered by certified software providers and are subject to regular independent audits to ensure fairness, randomness, and integrity.

2. Eligibility Requirements

2.1 Minimum Age

Access to and use of the Lucky Tiger platform is strictly restricted to individuals who are at least 18 years of age. By registering an account, you confirm and warrant that you are 18 years of age or older at the time of registration. The Company applies a zero-tolerance policy with respect to underage gambling and will take immediate action, including account suspension and forfeiture of funds, upon discovering that a User is under the legal age requirement.

2.2 Jurisdictional Restrictions

While Lucky Tiger accepts players from Australia, it is the sole responsibility of each User to ensure that accessing and using online gambling services is lawful in their jurisdiction of residence. The platform does not accept registrations from individuals located in jurisdictions where online gambling is prohibited by applicable law. Restricted jurisdictions include, but are not limited to, the United States of America, the United Kingdom, France, the Netherlands, and any other territory where applicable law prohibits the offering or use of online casino services.

Users located in Australia acknowledge that online gambling regulations in Australia may be subject to change, and it is their responsibility to remain informed of any legislative developments that may affect their eligibility to use the platform. The Company accepts no liability for any legal consequences arising from a User’s access to the platform in a jurisdiction where such access is prohibited.

2.3 General Eligibility Conditions

To be eligible to register and maintain an account with Lucky Tiger, a User must:

• Be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher
• Not be a resident of any restricted jurisdiction as defined by the Company
• Not be a current or former employee, contractor, director, or officer of Lucky Tiger or any affiliated company
• Have full legal capacity to enter into a binding agreement
• Not be registered on any self-exclusion list applicable to online gambling services

3. Account Registration and Rules

3.1 Account Creation

Each User is permitted to hold only one registered account on the Lucky Tiger platform. The creation of multiple accounts by the same individual, whether using the same or different personal information, is strictly prohibited and constitutes a material breach of these Terms and Conditions. Any duplicate accounts identified by the Company will be closed without notice, and any funds or bonuses held in such accounts may be forfeited.

When registering, Users must provide accurate, complete, and truthful personal information, including full legal name, date of birth, residential address, email address, and contact number. The provision of false, misleading, or incomplete information is grounds for immediate account suspension and potential legal action.

3.2 Know Your Customer Obligations

Lucky Tiger applies mandatory Know Your Customer procedures in accordance with its obligations under applicable anti-money laundering and counter-terrorism financing standards. All Users are required to complete identity verification before withdrawals are processed or, at the Company’s discretion, at any point during the account lifecycle.

Verification documents may include, but are not limited to:

• A valid government-issued photo identification document such as a passport or driver’s licence
• Proof of residential address such as a recent utility bill or bank statement dated within three months
• Proof of ownership of the payment method used for deposits and withdrawals
• Source of funds documentation where required by the Company’s compliance team

The Company reserves the right to request additional documentation at any time and to suspend account access or withhold withdrawals pending the satisfactory completion of verification procedures.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality and security of their account login credentials, including username and password. Any activity carried out through a User’s account will be deemed to have been authorized by the registered account holder. Lucky Tiger shall not be liable for any losses arising from unauthorized access to a User’s account resulting from the User’s failure to protect their login credentials.

Users must notify the Company immediately upon becoming aware of any unauthorized access to or use of their account.

4. Deposits and Withdrawals

4.1 Deposits

Lucky Tiger accepts deposits through a range of approved payment methods, which are displayed on the platform’s cashier page. All deposits must be made from payment instruments that are registered in the name of the account holder. The Company does not accept deposits from third parties. Minimum and maximum deposit limits apply and are subject to change at the Company’s discretion.

4.2 Withdrawals

Withdrawal requests are processed subject to the successful completion of KYC verification and compliance review. The Company aims to process withdrawal requests within a reasonable timeframe, though processing times may vary depending on the payment method selected, the volume of pending requests, and the outcome of any compliance checks. Withdrawals may be delayed or withheld where the Company has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms and Conditions.

4.3 Anti-Money Laundering Compliance

Lucky Tiger operates in full compliance with applicable anti-money laundering legislation and international financial crime prevention standards. The Company monitors all financial transactions conducted on the platform and applies enhanced due diligence procedures where transactions are flagged as suspicious or unusual. The Company is obligated to report suspicious activity to relevant authorities and may do so without notifying the User concerned. Users must not use the platform for any purpose connected with money laundering, terrorist financing, or any other financial crime.

5. Bonus Terms and Promotional Conditions

Lucky Tiger offers a range of bonuses and promotions to registered Users, which are subject to specific terms and conditions published alongside each offer. General bonus conditions include the following:

• All bonuses are subject to wagering requirements that must be fulfilled before bonus funds or associated winnings may be withdrawn
• Wagering requirements, eligible games, minimum deposit thresholds, and expiry periods are specified in the individual bonus terms
• The Company reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice
• Bonuses may only be claimed once per User, household, IP address, or device unless otherwise specified
• The Company reserves the right to void bonuses and associated winnings where it determines that a User has engaged in bonus abuse, exploitation of promotional terms, or any form of fraudulent conduct in connection with a promotion

6. Prohibited Activities

The following activities are strictly prohibited on the Lucky Tiger platform and constitute a material breach of these Terms and Conditions:

• Using automated software, bots, scripts, or any other artificial means to interact with the platform or gain an unfair advantage in gameplay
• Exploiting software errors, glitches, or technical vulnerabilities in any game or platform feature
• Engaging in any form of collusion, chip dumping, or coordinated play designed to manipulate game outcomes
• Providing false identity information or using another person’s identity or payment method without authorization
• Engaging in fraudulent chargebacks or unauthorized payment reversals
• Attempting to circumvent the platform’s security systems, access controls, or responsible gambling tools
• Engaging in any activity that constitutes money laundering, fraud, or any other financial crime
• Creating multiple accounts for the purpose of claiming bonuses or circumventing account restrictions

The Company employs advanced security monitoring systems and fraud detection tools to identify and investigate prohibited activities. Any User found to have engaged in prohibited conduct will have their account suspended or permanently closed, and all funds and bonuses may be forfeited. The Company reserves the right to pursue civil or criminal legal action where appropriate.

7. Fair Play and Game Integrity

Lucky Tiger is committed to providing a fair and transparent gaming environment for all Users. All games available on the platform use certified random number generator technology, which is independently tested and audited to ensure compliance with recognized fairness standards. The Company does not manipulate game outcomes and has no ability to influence the results of any individual game round.

Users are expected to engage with all games in good faith and in accordance with the rules applicable to each game. Any attempt to manipulate, interfere with, or exploit game mechanics will result in immediate account action and may result in the forfeiture of all funds associated with the affected sessions.

8. Responsible Gambling

Lucky Tiger is committed to promoting responsible gambling and providing Users with the tools and resources necessary to maintain control over their gambling activity. The platform offers the following responsible gambling tools:

• Deposit limits allowing Users to set daily, weekly, or monthly maximum deposit amounts
• Session time limits to control the duration of gambling sessions
• Reality check notifications to remind Users of the time spent on the platform
• Self-exclusion options allowing Users to temporarily or permanently exclude themselves from the platform
• Links to professional support organizations and gambling addiction resources

Users experiencing difficulties related to gambling are encouraged to make use of the available responsible gambling tools and to seek support from qualified organizations. The Company cooperates with recognized responsible gambling bodies and supports initiatives aimed at preventing problem gambling and protecting vulnerable individuals.

9. Limitation of Liability

The Lucky Tiger platform and all services provided therein are offered on an “as available” basis. The Company makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or suitability of the platform for any particular purpose. To the fullest extent permitted by applicable law, the Company’s liability to any User for any loss, damage, or claim arising from the use of the platform shall be limited to the amount deposited by the User in the twelve months preceding the relevant event.

The Company shall not be liable for any indirect, consequential, incidental, or punitive damages arising from the use of or inability to use the platform, including but not limited to loss of profits, loss of data, or reputational damage.

10. Account Suspension and Termination

The Company reserves the right to suspend, restrict, or permanently close any User account at any time and without prior notice in the following circumstances:

• Where the User has breached any provision of these Terms and Conditions
• Where the Company has reasonable grounds to suspect fraudulent activity, money laundering, or any other illegal conduct
• Where the User has failed to complete KYC verification within the required timeframe
• Where regulatory or legal obligations require the Company to restrict or terminate the account
• Where the User is found to have provided false or misleading information during registration or verification

Upon termination of an account for breach of these Terms and Conditions, any remaining balance may be withheld pending investigation and may be forfeited where the breach is confirmed. The Company will return funds to verified Users whose accounts are closed for reasons unrelated to misconduct, subject to the deduction of any applicable fees or outstanding obligations.

11. Dispute Resolution and Complaint Handling

Users who wish to raise a complaint or dispute regarding the platform, a game outcome, a transaction, or any other matter should follow the Company’s internal complaint resolution process. Complaints should be submitted through the official customer support channels available on the Lucky Tiger website.

The Company will acknowledge receipt of a complaint within a reasonable timeframe and will endeavor to provide a substantive response within thirty days of receipt. Where a complaint cannot be resolved through internal processes, Users may escalate the matter to the relevant alternative dispute resolution body or regulatory authority as designated by the Company’s licensing jurisdiction.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao, being the jurisdiction in which Lucky Tiger holds its operating license. In matters involving Users based in Australia, the Company acknowledges applicable consumer protection standards and will endeavor to act in accordance with reasonable consumer expectations under Australian law where not in conflict with the governing jurisdiction.

Any dispute arising from these Terms and Conditions that cannot be resolved through the Company’s internal complaint process shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by mandatory applicable law in the User’s jurisdiction of residence.

13. Privacy and Data Protection

Lucky Tiger collects and processes personal data in accordance with its Privacy Policy, which forms part of the overall terms governing use of the platform. User data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of customer support. The Company does not sell personal data to third parties and applies appropriate technical and organizational security measures to protect User information.

14. Miscellaneous Provisions

• These Terms and Conditions constitute the entire agreement between the User and Lucky Tiger with respect to the use of the platform and supersede all prior agreements, representations, or understandings
• If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect
• The failure of the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of the Company’s right to enforce that provision in the future
• These Terms and Conditions may not be transferred or assigned by the User to any third party without the prior written consent of the Company
• The Company may assign its rights and obligations under these Terms and Conditions to any successor entity or affiliate without restriction